Interview with management consultant and former SVP at Royal AholdDelhaize, Kiki Stiemer. She talks about her research while at INSEAD, on the role of trust in relation to unsolicited advice senior managers (CEO’s and Board Members) receive from an employee or external advisor. How does the famous trust formula of Maister, Green & Galford (in: “The Trusted Advisor”) work out in case of unsolicited advice? How do managers react when they receive advice they did not ask for? In her research, Kiki Stiemer interviewed Netherlands CEO’s of large companies and noted the difference between their responses and the hard reality. In this interview, she touches on the role of trust, as well as the importance of credibility, reliability, intimacy, and self-orientation when giving advice.
The interview can be listened on all major platforms and via Podcast.co and of course on this blog under “podcasts”.
There are plenty of reviews of the book The Trusted Advisor by Maister, Green & Galford. Here is an overview, at the website of Simon & Schuster.
For a transcript of the interview with Kiki Stiemer, see below. You can also download the transcript here.
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