How do managers trust “unsolicited advice”?
Interview with management consultant and former SVP at Royal AholdDelhaize, Kiki Stiemer. She talks about her research while at INSEAD, the role of trust in relation to unsolicited advice senior managers (CEO’s and Board Members) receive from an employee or external advisor. How does the famous trust formula of Maister, Green & Galford (in: “The Trusted Advisor”) work out in case of unsolicited advice? How do managers react when they receive advise they did not ask for? In her research Kiki Stiemer interviewed Netherlands CEO’s of large companies and noted the difference between their responses and the hard reality. In this interview she touches on the role of trust, as well as the importance of credibility, reliability, intimacy and self-orientation when giving advice.
For the transcript of the interview with Kiki Stiemer, please go to “posts”on this blog