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Trust is the invisible force that shapes our world, and at TrustTalk, we’re committed to exploring its many dimensions. Join us as we engage with thought leaders from all walks of life to discuss the role of trust in every aspect of our world. From personal relationships to business, technology, society, and beyond, we explore the wonders of this essential human emotion. It’s a journey you won’t want to miss.
From Tap to Trust: Water as a Measure of Governance
bySeverin de Wit
In this episode, Manny Teodoro, author of The Profits of Distrust, explores the deep connection between trust in tap water and trust in government. He explains how public distrust grows when water systems fail, as seen in the Flint Water Crisis, and how this distrust forces many, particularly low-income and minority communities, to turn to expensive bottled water. Manny emphasizes that restoring trust in public water systems requires governments to take clear and deliberate actions. Transparency is key—governments need to openly share how water is treated and explain the steps taken to ensure safety. Proactively engaging with communities, addressing their concerns, and demonstrating a commitment to improving water quality can break the cycle of distrust. He highlights three essential elements for rebuilding trust: excellence in delivering high-quality and reliable services, openness in sharing transparent information, and equity in ensuring fair access to safe water for all. This conversation highlights how public institutions can rebuild confidence through visible action, fairness, and honest communication, ensuring access to safe and affordable water for everyone.
